SAP Business One E-Commerce (formerly known as NetPoint™ Commerce) and Web CRM (formerly known as NetPoint™ Focus) are now referred to collectively as Web tools.

The E-Commerce component of Web tools provides an online presence for business-to-business (B2B) and business-to-customer (B2C) product sales. The Web Customer Relationship Management (CRM) component of Web tools provides comprehensive sales and service functions, including remote access to customer orders and service call information.

The E-Commerce and Web CRM components of Web tools are licensed separately and can be used individually or combined.

Web tools is designed to work together with SAP Business One, not as a stand-alone product. Web site product sales information, in addition to service and sales call information entered via the Web site, is synchronized with SAP Business One at predetermined intervals, as frequently as every 20 minutes.