The acronym RMA stands for Return Merchandise Authorization. It’s also sometimes called Return Goods Authorization (RGA). This is a common term you’ll hear in regards to SAP Business One software.

The return merchandise authorization is one of the steps for completing the processes of returning a product in order to get the customer a refund or exchange. The RMA number is displayed on the receipt or packaging of the returned item. This is why companies do not accept returns without the original receipt (because it displays the RMA number).

The RMA plays a key role in proper reverse logistics.