(Use this Method when SAP “doesn’t know” about this item)
Generate a “Good Issue”
1. Log Into SAP
2. Select “Inventory”
3. Select “Inventory Transactions”
4. Select “Goods Issue” (See Figure: 1)
Figure: 1
5. The Good Issue Number is automatically generated
6. Select the appropriate drown down option for “Series” or leave at default
7. Enter the “Posting Date” and “Document Date” (or it will default to today’s date)
8. Select the appropriate drop down option for “Price List” or leave at default
9. Enter a Journal Entry Note in the “Ref. 2” field (optional)
10. Select the “Item No.” being returned or select Tab to pull up a “List of Items”
11. Select the “Warehouse” that you are returning to the product to
12. Enter the “Quantity” of items being returned
13. The “Unit Price” will default to the Price List user previously selected in Step 8 (but can be re-entered)
14. Enter “Remarks” optional (special notes)
See Figure: 2 for Example of completed fields
Figure 2:
15. Select “Add”
16. “Serial Numbers Selection” Window pops up (See Figure: 3)
Figure: 3
17. Choose the “Serial Number” for the Item being returned, highlight the serial number and press the “>” button to move the serial number to “Selected Serial Numbers”
18. Repeat Step 17 until all serial numbers are selected
19. Select “Update”
20. Select “Ok”
21. You have now returned to the “Goods Issue” Window
22. Select “Add”
23. Pop up window appears: “You cannot change this document after you have added it. Continue?” Select “Yes”
Credit the Customer for the Returned Product:
1. Select “Sales – A/R”
2. Select “A/R Credit Memo”
Figure: 4
3. Select the “Customer” to Credit
4. Enter a “Customer Ref. No.” (in our Example we are referencing the Good Issue Number this Credit Memo is being created for, this helps create an audit trail for future reference) 5. Choose the “Currency” from the Drop Down Menu
6. Choose the “No.” from the Drop Down Menu, or leave at the default of “Primary”
7. Enter the “Posting Date” “Due Date” and “Document Date” or leave at defaults
8. Choose “Service Type” from the Drop Down Menu (using “Item” will force you to enter the Serial Number, and because we’ve entered a goods issue and placed the Serial Number back into inventory, SAP will think the Serial Number is duplicated)
9. Enter the “Description” (in our example we entered: Return of ZR-1000+10.5 and the Serial Number, since we have to enter the Credit Memo through a Service Ticket, this helps in the audit trail for future reference)
10. Enter the “G/L Account Number”
11. The G/L Account Name will auto fill based on the GL Account you selected
12. Select the “Tax Code” using the down arrow
13. Enter the “Total (LC)” amount (the amount you want to credit the customer, in our example we are crediting $13.76 which is the amount of our Good Receipt entry we created first)
14. Enter “Remarks” (in our example we indicated : “For Credit to Customer From Goods Issue Number 23101430 Serial Number 789456123 – this helps in creating an audit trail for future reference)
Figure 5:
15. Choose “Add” when completed
16. Pop up window appears: “You cannot change this document after you have added it. Continue?” Select “Yes”
Figure 6:
Figure: 6 Shows the Customer has an “Account Balance” of -$13.76; reflecting the credit memo we just created. Clicking on the yellow arrow will drill down to the Credit Memo.