Situation One:

Business Partner > Internal Reconciliation

  • In the Amount to Reconcile Column (the Total $2,807.34 must each Zero, circled in Red)
  • The Credit Amount = $113.00
  • The Invoice your applying the Credit To, Change the Amount to Reconcile to $113.00 so that the Total Net’s to Zero
    • This doesn’t remove the remaining balance owed ($2807.34) simply reduces the Customer’s amount owed


Situation Two:

Banking > Outgoing Payments

  • In the “Total Payment” Column
    • Adjust the Credit to match the Invoice so the Credit Total Payment matches the Invoice
    • It will leave the remaining balance of the Credit open