A repository that provides the details and history of a particular item, as well as the complete overview of all service-related information for the serial number that is entitled to receive service.

Example: Your company sells mobile phones. Each phone has a code and name, such as Nokia 3120, and a unique serial number. In the Customer Equipment Card window, you’d enter a code, name, serial number, customer code, and name, and such data as related service contracts and service calls (if there are any), all the transactions associated with this phone (when it was delivered, whether it was returned, and so on). All this is important to provide service for an item Mobile Phone Nokia 3120.