SAP Business One add-on that offers Support Desk and remote support for SAP Business One functions.

The Support Desk offers direct access to the SAP Service Marketplace from the SAP Business One application. After creating a problem message offline in SAP Business One, users can connect to the SAP Service Marketplace to send the message or track the message status.

Remote support for SAP Business One enables users to receive information on system performance collected by SAP. The data is analyzed and can be accessed via the SAP Service Marketplace.