You can create a new activity or view existing activities related to a service call for a customer.
Note: An activity can be attached to only one service call.
1) From the SAP Business One Main Menu, choose: Service > Service Call. The Service Call window opens.
3) In the general area, search for a specific service call by specifying the customer code, the item number, or the serial number of the item.
4) Select the Activities tab.
5) To record a new activity for the customer, choose the Activity button. The Activity window opens. For information, refer to Activity Window.